Return & Refund Policy (BEEAT Online)
“Quality you can trust, Service you can rely on.”
Because we deal in sensitive categories like Cosmetics and Student Supplies, we follow a strict but fair return policy to ensure hygiene and quality for all customers.
A. Category-Specific Rules
- Cosmetic & Skincare Products: Due to hygiene standards, we only accept returns if the product is received damaged or is still factory-sealed. Used or opened cosmetics cannot be returned or refunded.
- School Essentials (Bags, Stationery, etc.): These items can be exchanged within 3 days of delivery if there is a manufacturing defect or if the wrong item was sent.
B. Advance Payment & Cancellations
- Cancellations: You can cancel your order within 2 hours of making the EasyPaisa/JazzCash payment for a full refund.
- Dispatched Orders: Once an order is shipped and a tracking ID is provided, refunds are only possible if the item is proven to be faulty.
C. The “Unboxing Video” Requirement
To protect both the buyer and the seller, we require an Unboxing Video.
- Please record a video while opening your parcel for the first time.
- If any item is damaged, send the video to our WhatsApp [Insert Your Number] within 24 hours.
- Without a clear unboxing video, claims for “missing items” or “outer damage” may not be entertained.
D. Refund Timeline
Once your return is approved, your refund will be sent back to your EasyPaisa or JazzCash account within 48 to 72 hours.